Transportation Operations LINCS Practice Exam

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Which aspect is NOT a part of customer service?

Arranging delivery schedules
Enhancing product visibility
Facilitating the sale of products
Engaging in buyer-seller activities

The correct answer is: Enhancing product visibility

Enhancing product visibility is not typically considered a direct aspect of customer service. Customer service focuses on the interaction between the customer and the business, specifically ensuring customer satisfaction through support and assistance regarding products or services. Arranging delivery schedules, facilitating the sale of products, and engaging in buyer-seller activities directly involve customer interaction and support. These activities help to address customer needs, resolve issues, and enhance the overall purchasing experience. On the other hand, enhancing product visibility relates more to marketing and promotional strategies aimed at attracting customers rather than providing direct support or service to existing customers.